Refund Policy

Customer Protection & Quality Guarantee

Warranty & Returns

Roadnavier products are vehicle-specific electronic upgrade systems. This policy explains cancellations, returns, warranty support and the information required to resolve an issue efficiently.

⏱️ Order Cancellation

You may cancel your order for a full refund before it has been dispatched. If your order has already entered processing or has been shipped, contact us as soon as possible and we will confirm whether cancellation or a return is still available.

📦 30-Day Return Policy

You may request a return within 30 days of delivery. Because our products are vehicle-specific electronic systems, all returns require prior approval from Roadnavier.

Return Eligibility Requirements:

  • The product must be unused, uninstalled and in resalable condition, with all factory protective films intact.
  • All original accessories must be included, including wiring harnesses, CAN-Bus decoders, antennas, mounting brackets and manuals.
  • A valid Roadnavier order number or commercial invoice is required.
  • A return authorization must be issued before the product is sent back.
⚠️ Products not eligible for a change-of-mind return: Products that have been installed, wired, activated, modified or used in a vehicle; products damaged by incorrect installation; cut or spliced wiring; water or impact damage; unauthorized software or firmware changes; and products selected for a vehicle configuration that did not match the product compatibility information.

🔄 One-Year Limited Warranty

Roadnavier head units and hardware assemblies include a one-year limited warranty from the date of delivery for confirmed non-human-caused hardware defects under normal use.

Our support process starts with remote diagnosis. Depending on the confirmed issue, we may provide settings guidance, a software update, replacement parts, repair or replacement of the affected unit.

If a defective part or complete unit must be replaced, Roadnavier may require the original defective item to be returned before a replacement is sent.

Warranty Exclusions

  • Incorrect installation, forced connectors, cut or modified wiring, water damage, impact damage or misuse.
  • Damage caused by third-party accessories, aftermarket wiring, non-original vehicle modifications or missing original vehicle components.
  • Unauthorized software, firmware changes, repairs or third-party ROM flashing.
  • Vehicle faults, factory-system faults or compatibility issues caused by a modified or non-original vehicle configuration.
  • Installation, removal, reinstallation labour costs or third-party workshop charges.

🛠️ How to Request Support or a Return

  1. Use the online chat button and provide your order number, vehicle make, model and model year.
  2. Send a clear description of the issue, photos of the wiring and connections, and a short video showing the symptom.
  3. If requested, provide a screenshot of the system information page and details of your original factory audio or camera system.
  4. Please wait for Roadnavier to confirm the next step before returning, dismantling or modifying any item.
💡 Return shipping: Unless a return is due to a confirmed factory defect or Roadnavier fulfilment error, the buyer is responsible for return shipping costs. For approved high-value returns, please use a trackable service with signature confirmation.

📍 Shipping Damage or Missing Items

Please inspect your parcel on delivery. If your parcel arrives damaged or an item is missing, contact us within 48 hours and provide photos of the outer carton, shipping label, internal packaging and affected item. This allows us to investigate promptly with the carrier.

💳 Refund Timing

Approved refunds are issued after a returned item has been received and inspected. Please allow 5–10 business days for the refund to appear, depending on your original payment method.

Need help with a return or warranty claim?

Use the online chat button on our website. Our support team will guide you through the next step.