⏱️ Order Cancellation

You may request to cancel your order within 24 to 48 hours of placement, provided the item has not yet entered processing or dispatched with a courier tracking number. Approved cancellations are fully refunded back to your original payment method within 3–5 business days.

📦 30-Day Return Policy

We offer a strict 30-day return policy starting precisely from the date your package is marked as delivered by the official shipping carrier.

Return Eligibility Requirements:

• Items must be in brand-new, resalable condition with all factory protective screen films completely intact.
• All original wiring harnesses, CAN-Bus decoders, GPS/4G antennas, and custom mounting brackets must be returned in full.
• Valid proof of purchase (Roadnavier order number or commercial invoice) is strictly required.

🔄 12-Month Manufacturer Warranty & Defective Replacements

All Roadnavier head units and hardware assemblies are backed by a comprehensive 12-Month Manufacturer Limited Warranty covering functional electronic defects.

If your hardware arrives defective or encounters an internal technical failure, please notify our engineering support team within 72 hours of delivery accompanied by photo or video evidence of the issue. We will dispatch replacement components (such as a harness, CAN-Bus decoder, or main board) or provide immediate remote firmware assistance.

🚚 How to Initiate an RMA & Return Shipping Guidelines

1. Email info@roadnavier.com with your order number and detailed photos/videos to request a Return Merchandise Authorization (RMA) ticket.
2. Upon authorization, our support desk will issue the designated return warehouse shipping address in Shenzhen or our regional service hub.
3. Customers are responsible for return shipping expenses unless the return is attributed to a verified factory defect or fulfillment error on our part.