30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To ensure a smooth process, please inspect your hardware as soon as it arrives.

EU customers exercising the 14-day right of withdrawal are responsible for return shipping costs.

Eligibility Requirements

To be eligible for a return, your item must be in the same condition that you received it:

• Unused, uninstalled, and not modified (no wire cutting or permanent dashboard alterations).
• In its original packaging with all cables, antennas, and accessories included.
• With the original receipt or proof of purchase.

How to Start a Return

To initiate a return, contact us at info@roadnavier.com. Please include your order number and photos of the item's current condition.

Note: Items sent back to us without first requesting a return will not be accepted. Customers are responsible for return shipping costs unless the item is confirmed to be defective.

Damages & Technical Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong model, contact us immediately. For technical issues with Android head units (e.g., software glitches), our engineering team may provide a firmware update before a return is authorized.

Exceptions

Certain items cannot be returned:

• Customized Products: Special orders or items personalized for specific high-end vehicle configurations.
• Software/Digital Licenses: Activated navigation maps or software keys.
• Sale Items: Items purchased during "Final Sale" events or gift cards.

EU 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must still meet the "Original Condition" requirements mentioned above.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the transaction.