FAQ

Frequently Asked Questions (FAQ) - Installation Guide

For Roadnavier In-Car Entertainment Navigation Systems

Thank you for choosing Roadnavier's in-car entertainment navigation system! We are committed to providing you with exceptional products and comprehensive technical support. Below are some common questions and answers you might encounter during the installation process. If your question is not listed here, or if you require more in-depth technical assistance, please feel free to contact our professional team.

General Installation Questions

1. After receiving my product, where should I start with the installation?

• A: We recommend that you first review the detailed installation manual included in your product packaging. We also provide installation videos for core car models (you can find Loom recorded videos on our product pages). Watching these videos will help you gain a more intuitive understanding of the installation process.

   

2. What tools do I need to prepare before installation?

• A: Generally, you will need a set of car interior trim removal tools, screwdrivers (Phillips and flathead), electrical tape, cable ties, etc. Please refer to your specific car model's installation instructions for precise tool requirements.

3. What should I do if the wiring harness does not match during installation?

• A: Our products typically come with dedicated wiring harnesses compatible with your car model. If you encounter a mismatch, please take photos immediately and contact our customer service. Do not attempt to modify the wiring harness yourself, as this may cause damage.

4. I'm a beginner; will it be too complicated to install it myself?

• A: Our products are designed with user-friendliness in mind. For most users, as long as you follow the instructions and videos carefully and patiently, self-installation is completely feasible. If you feel unsure at any step, please stop and contact our technical support team; we are happy to provide detailed guidance.

Vehicle-Specific Questions (Example)

5. Is my Nissan/Acura/Porsche model compatible with your navigation system?

• A: We offer in-car entertainment navigation systems for various petrol car models, including Nissan, Acura, and Porsche , primarily for owners of vehicles manufactured before 2019. We have launched a VIN vehicle matching tool on our Shopify online store (

   

  www.roadnavier.com). You can enter your Vehicle Identification Number (VIN) to confirm compatibility.

   

6. Are there any special considerations for installing on Acura TL (2004-2008) models?

• A: Yes, for Acura TL 2004-2008 models, we have a detailed installation guide and discussion forum that you can refer to at this link:

  https://acurazine.com/forums/3g-tl-audio-bluetooth-electronics-navigation-94/%5Bfull-guide%5D-9-7in-android-touch-navi-upgrade-tesla-style-acura-tl-2004-2008-a-995164/. While the forum content may be outdated, the basic steps and considerations are still valuable.

   

Technical Support & Troubleshooting

7. What if the system doesn't start or malfunctions after installation?

• A: First, please check if all wiring harness connections are secure. If the problem persists, please take videos or photos detailing the issue and contact our technical support. As a seller with strong technical capabilities, we can resolve many after-sales technical problems that others cannot, and we will provide you with professional troubleshooting support.

   

8. What kind of technical support can I expect?

• A: We provide technical support including, but not limited to:

  • Installation Guidance: Detailed step-by-step instructions and video tutorials.

  • Troubleshooting: Assistance in analyzing and resolving issues encountered during system operation.

  • Firmware Updates: Providing the latest firmware updates to optimize system performance.

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    Lifetime Technical Support: Our high-value products promise to provide lifetime technical support, giving you peace of mind.

     

9. How can I contact your technical support?

• A: You can:

  • Through the customer service system on our Shopify online store (

    www.roadnavier.com).

     

  • Visit our Facebook page (

    https://www.facebook.com/teanagps/) or Instagram (

     

    https://www.instagram.com/lisapeng73/) and send a message.

     

  • For urgent issues, you may send an email or call us (please check our official website for specific contact details).

Shipping & Delivery Questions

10. How are your products shipped? Will they go through customs?

• A: Although our products are shipped from China, we use a double-clearance and tax-inclusive channel, delivered by UPS, with delivery times comparable to overseas warehouses. We have optimized our shipping page to change "Ships from China" to "Global Shipping Hub", and added icons for "US Customs Cleared" and "Avg 12 Days Delivery" to enhance your confidence.

   

11. How can I track my order?

• A: After shipment, we will automatically send shipping tracking updates via the Shopify plugin "Tracktor", showing the US customs clearance points, making it convenient for you to track in real-time.