At Navitech, we’re committed to delivering your car tech upgrades as quickly and safely as possible. Below are answers to the most frequently asked shipping questions.

📦 What countries do you ship to?

We ship worldwide, including North America, South America, Europe, Middle East, and Asia-Pacific. If you're unsure about your location, feel free to contact us.

⏱️ How long does shipping take?

• Processing Time: 1–3 business days
• Shipping Time:
  • North America: 5–10 business days
  • Europe: 7–12 business days
  • South America / Middle East: 8–15 business days
  • Asia-Pacific: 5–10 business days

🔍 How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number and a tracking link. You can also track your shipment using 17track.net.

📦 What shipping carriers do you use?

We partner with trusted couriers such as DHL, FedEx, UPS, and local logistics providers based on your region to ensure the best balance of speed and reliability.

💰 Will I need to pay customs duties or taxes?

In most cases, duties and import taxes are the responsibility of the buyer. Please check your local customs regulations. If needed, we can mark the package with a lower declared value to help reduce taxes — just leave a note at checkout or contact us.

📍 What if I entered the wrong address?

Please contact us immediately at roadnavier@proton.me or on WhatsApp +86 18033084278. If the item hasn’t been shipped yet, we can update the address. If it has already shipped, we’ll do our best to assist with rerouting.

📦 My tracking shows “Delivered” but I didn’t receive it.

Please first check with family members, neighbors, or your front desk. If the parcel is still missing, contact the courier and then reach out to us. We’ll help investigate and resolve the issue.

📦 Do you offer express or priority shipping?

Yes! You can request express shipping for an additional fee. Please contact us before placing your order for a quote and estimated delivery time.

If your question is not listed here, feel free to contact us or message us on WhatsApp. We’re here to help.

Cancellation

You may cancel your order within 48 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at pengmudan@gmail.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you receive a damaged or defective product you have 72 hours upon arrival of the product to contact us about the defective unit. You can reach out to us here pengmudan@gmail.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should email us at pengmudan@gmail.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.